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Laced Help Centre
How does Stripe verification work?
How do I verify my Laced seller account?
How old do you have to be to sell?
Are all items listed on Laced authentic?
What is the authentication process?
How does the authentication process work?
How long does the authentication process take?
I’m based in the EU, where will my item be authenticated?
What items can I list for sale?
How do I list an item for sale?
What happens once my item is sold?
Can I cancel a trade once an item has sold?
I’m going on holiday, can I pause my listings?
I’m based in the EU, do I need to set up a new Laced account?
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What shipping courier does Laced use?
How much is shipping for sellers?
Can I ship multiple items in one box?
I dropped off my item at an access point or left it for collection with a third-party carrier. What happens now?
What happens if I miss my shipping deadline?
How do bank holidays affect shipping deadlines?
How and when do I get paid when my item sells?
How long does it take for money I withdraw to go into my bank account?
What happens if a buyer cancels the contract or requests a return and/or refund?
Why is my payment pending?
How much of a percentage of the sale do Laced take?
What does the VAT Margin Scheme mean to me as VAT registered seller?
I can't apply for the Margin Scheme - what does this mean for me as a VAT registered seller?
Where can I find my TIN Number?
What is self-billing?