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Laced Help Centre
How do I create an account with Laced?
How and when do I pay for the item?
Do you offer discounts or promotional codes?
What payment methods does Laced accept?
What if the item fails authentication?
What happens after I've placed my order?
What happens if I buy an item and the seller doesn’t ship?
What happens if the packaging is damaged?
What is the Laced authentication process?
Are all listed items authentic?
How much does shipping cost?
Does Laced offer next-day delivery?
What is Laced Premium Delivery?
What is the delivery timeframe for the UK?
What delivery courier does Laced use?
Will I receive my items if it’s a bank holiday?
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What is the Laced returns policy?
Does Laced offer exchanges?
Can I try on my new shoes?
Can I change my mind about an item?
How does VAT work for me as a Buyer?
What is the VAT margin scheme of second-hand goods?
Understanding Your Invoice from a Standard VAT Perspective as a Buyer