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  1. Laced Help Centre
  2. Buying

Buying

My Account

  • How do I create an account with Laced?
  • How and when do I pay for the item?
  • Do you offer discounts or promotional codes?

My Order

  • What payment methods does Laced accept?
  • What if the item fails authentication?
  • What happens after I've placed my order?
  • What happens if I buy an item and the seller doesn’t ship?
  • What happens if the packaging is damaged?

Authentication

  • What is the Laced authentication process?
  • Are all listed items authentic?

Delivery

  • How much does shipping cost?
  • What is the delivery timeframe? (Holidays Update)
  • Does Laced offer next-day delivery?
  • What is Laced Premium Delivery?
  • What delivery courier does Laced use?
  • Will I receive my items if it’s a bank holiday?
See all 11 articles

Returns

  • What is the Laced returns policy?
  • Does Laced offer exchanges?
  • Can I try on my new shoes?
  • Can I change my mind about an item?

VAT

  • How does VAT work for me as a Buyer?
  • What is the VAT margin scheme of second-hand goods?
  • Understanding Your Invoice from a Standard VAT Perspective as a Buyer
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