Buying

My Account

• How do I create an account with Laced?
• How and when do I pay for the item?
• Do you offer discounts or promotional codes?

My Order

• What payment methods does Laced accept?
• What if the item fails authentication?
• What happens after I've placed my order?
• What happens if I buy an item and the seller doesn’t ship?
• What happens if the packaging is damaged?

Authentication

• What is the Laced authentication process?
• Are all listed items authentic?

Delivery

• How much does shipping cost?
• Does Laced offer next-day delivery?
• What is Laced Premium Delivery?
• What is the delivery timeframe for the UK?
• What delivery courier does Laced use?
• Will I receive my items if it’s a bank holiday?

See all 11 articles

Returns

• What is the Laced returns policy?
• Does Laced offer exchanges?
• Can I try on my new shoes?
• Can I change my mind about an item?

VAT

• How does VAT work for me as a Buyer?
• What is the VAT margin scheme of second-hand goods?
• Understanding Your Invoice from a Standard VAT Perspective as a Buyer