What if the item fails authentication?

Once the seller ships your item to our authentication centre, it'll go through our stringent authentication process. If the item fails authentication, you'll receive an email informing you of the reason.

If your item fails authentication, you'll receive a full refund. All refunds are made to the original payment method used to make the purchase and may take 5-10 days to arrive in your account.

If the refund doesn't show in your account after 10 days, we suggest contacting your bank.