What is the Laced returns policy? 25 August 2023 14:33 Updated As a consumer, you have the right to change your mind about a purchase, return an item and receive a refund in certain circumstances. To be eligible for a return, the item must be in the same unused condition it arrived in and in its original packaging with the Laced authentication tag still intact. If you change your mind about your order, you’ll need to email email@example.com with your order number and reason for returning, within 14 days.Our team will then arrange a returns label for you and the cost of the return (£8.99) will be deducted from your refund. For orders outside of the UK, France and Germany, your return cost will be calculated based on region and will be deducted from your refund. If the item is faulty or there was a change with your order from our side, Laced will pay for the cost of shipping. This is in line with UK and European legislation. For more information, find our terms and conditions here.